Terms of Services

In this service contract, “We”/ “Us”/”Our mean Jongly or other third parties we are approving. For our service. On the other hand “You/Your/Reseller/Client includes the person who is receiving the service or selling our service. In this contract, you will get all the insights into our service usage and its terms & condition.

This document is the contract between You and Jongly.

Delivery of Services

After you are paying for our service you will receive an automatic invoice in your mail. You can print this email for your future reference. As a customer, you will get the information in there about your payment and service related information.

You will get a unique username or customer ID in there. To complete the payment process and payment you have to register an account on our website with the required information.

Please note that if you are suffering from any kind of problem regarding the service then you can reach us via email or direct phone call. Our customer service will give you all the support necessary to complete your order.

If you have any query please send details in our official email: [email protected]

Our customer service is operating 365 days a year 24/7. Generally, we tried to respond within 1 hour for any type of inquiry. We are also not charging any extra money for online payment or VAT, TAX in our service.

Refund Policy

For registering your domain and hosting from our website, we will not give you any refund. Once you have paid the bill for your service, we do not give any type of refund. We only give you the domain & website transfer support free of cost. You can also upgrade the packages from us for free of cost.

Service Conditions

We ensure the speed of the hosting and other services we are ensured in the best perfect condition. All the hosting server and other services are ensured with the guaranteed quality. If we fail to give you the quality services then we will offer you several free services and support to compensate. This kind of interruption may occur due to maintenance work or some other technical for

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level. We are continuously maintaining & monitoring the system continuously. That is why your website and hosting will be safe & sound.

Domain Conditions

For domain registration, we are offering the most competitive price. You can register the domain instantaneously from us. Along with that, you can get free notification from us via email about the renewal of the domain. If you do not include the auto-renewal system then you have to renew the domain manually. We do not have any holding process for the domain. You have to act urgently or call our customer service to hold the domain for you.

Web Hosting Conditions

For hosting services we always ask the customer for prepayment. For purchasing any hosting packages we are giving you a built-in system by which you will be able to get the best quality service.

Affiliates

We do not have any affiliate partner in the market. If anyone is pretending as an affiliate partner we do not take any charge of that.

Coverage 

In Jongly, we are offering services all over the world. People from any part of the world can use our high-quality domain & hosting service just by paying. There are no limitations in our coverage area. You can use our service from anywhere in the world.

Prices and Charges –

Jongly reserves the right of changing the pricing plan or the service at any time. But once you are enrolled in any package we will not increase the price of that during the service time. Along with that, you have to pay all the price of the service on a prepaid basis.

Term 

In all the services we are offering you have a limited time. When you purchase the service we will notify all the details in the package price.

Backups –

Currently, we do not offer any backup services in any of our hosting plans. Once we are offering that we will notify you of that.

Grounds for Suspension and Termination

If any user is violating the best practice and law of the local and international we may ground your website or domain. In that case, you have to contact us about the issue and we will solve it under the guideline law. Under this part,

* you cannot disavow any law of the government or other law enforced by the international community.

* You cannot use our hosting for any pornography or violation purposes.

* You should abide by the rules of copyright and privacy of individual people

* You cannot use our hosting for phishing or hacking purposes.

* You have to keep your website and its data backup for your own purposes as our hosting do not offer that

* You cannot use the pirated or cracked version of any software or plugin on our website. We will not take any liability for that.

* Assisting in or directly distributing copyrighted material.

* All the data and information you have provided to us is stored safely. You cannot change the details of those randomly for security purposes.

* You cannot handover the hosting to any third party

* Only you have the right to renew, buy or cancel subscriptions. We will not provide you any support regarding this

* We strictly prohibited you from using racism, harassment on your website by using our hosting.

* Providing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

* No bill credit will be given for a period of suspension. In the event of termination of your use of the Service, you are enjoying.

Security-

You should agree not to access or attempt to access private areas of our Service. You must agree to notify us as soon as you notice the unauthorized use of your account and/or any breach or attempted breach of security on the Service.

Intellectual Property –

Jongly does not undertake to examine or review messages, files, or other materials. It is only accessible through, pass through, or reside on the Service.

Liability –

You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by Jongly. We are not taking any controls, providing, operating, or in any way responsible for any information, products, or services accessible through the Service. We also do not endorse or responsible for the accuracy of third-party material(s). Jongly agrees that we are not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You have to understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites.

* You agree to be liable for any damages or loss of service which results in damages to Jongly as a result of any spamming or other violations of Section 5 above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Jongly may pursue any such claims against you in Court.

You agree that in no event will Jongly have financial liability to you.

Warranty –

The services we are providing are guaranteed by our TOS. All the services we are providing are shown in our packages.

Content-

You have to use copyright free content on our website. If you fail to do so we will not take any liability for that. If there is any copyright claim you will be liable for that.

Disputes

You agree that any dispute between you and Jongly & You regarding the use of your use of the Service, we will solve the issues under the supervision of Bangladeshi law and International Law.

Governing Law

These Terms and Policies are governed in all respects under Bangladeshi laws and International Laws implemented by the authority.

Cancellation Procedure

You can cancel the service anytime you want. We will take action within 24 hours’ time based on the types of service you are getting from us. Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due.

Transfer

If you wish to transfer your website from another to us or from us to another, we will provide free support for it.

Discount Vouchers/ Promo Code

You can use the discount offers and promo code when we notify them about it. These offers are only valid for a limited number of times. We reserve the rights to it.

Amendments

These Terms and Policies may be changed by Jongly at any time due to the change of policy and other unwanted reasons. If you do not wish to continue with us all the issues will be solved based on the guideline we are posting in these terms & services.

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